Privacy & Cookies

GDPR

General Data Privacy Regulation Terms and Condition


Protecting Your Privacy

At Carve Creations Limited, we are committed to protecting the privacy and security of our customers. If you have any questions about Terms of Service and Privacy Policy, please do not hesitate to contact us via email: info@carvecreations.co.uk

Contact Details Information

We use your information:
- To deliver your orders to your provided address 
- Send you order updates by email or via phone 
- Fraud prevention and detection 

Payment Information

We use your information:
- To take payments and give refunds
- For fraud prevention and detection
Info: We don't keep your card details or CVV code.


Order & Contact History

We use your information for:
- Customer Support
- Company staff training
- Returns and refunds

Browsing and Cookies Information

We use your information for:
- Improving our website
- Your account optimisation

- Website security

Social Media Accounts & Promotions

We use your information for:
- Product discounts
- To provide product recommendations
You don't have to provide your personal information although if you don't, you may not be able to buy from the site. We secure and use partition of your personal information for purposes including testing our IT systems, research, data analysis, improving our website, and developing new products and services. 
We do not share this information with third parties (email campaign platform for example).

Sharing Your Information

We do not, and we will not, share or sell any of your personal data to any third party.
That includes:
- Your name or surname
- Your address
- Your email address
- Your credit card information

However, we do share your data with the following companies as an essential part of being able to provide our services:
- Companies cooperating with Carve Creations Limited, such as website hosts and technical support teams
- Companies that help us deliver your orders, such as payment service providers and delivery companies.
- Manufacturers and suppliers of products in the event of any warranty claims.
- Credit reference agencies, law enforcement and fraud prevention companies

Marketing Information

We do not currently send out any marketing mails or newsletters.

Commission's Standard Data Protection Clauses

More information available here:
Commission's Standard Data Protection Clauses

Keeping Your Information

We keep your information as long as you have your account, or providing a service to you. If necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud or enforce terms and conditions, we may also hold required information, even after you have closed your account.

Changes in Privacy Protection

If we make changes in your privacy protection terms and conditions, we will make that clear on the Carve Creations Limited Website, so that you are able to review the changes before you continue to use us.

Cookies

We use cookies on our website for:
- Site functionality

By targeting our site, you agree to us placing cookies on your devices and accessing them when you visit our website in the future. For more information about cookies, please visit: https://ico.org.uk/for-organisations/guide-to-pecr...

Contact Us
You can contact our team for more information:
- By email: info@carvecreations.co.uk
- By post: Carve Creations Limited, 20 Hoveton Close, Redditch, Worcestershire, B98 7HQ, United Kingdom